Overview
At Cambodian Christian Arts Ministry, Inc., we are committed to ensuring the satisfaction of our customers. We understand that sometimes a product may not fully meet your expectations, and we offer a straightforward return and refund process to address such instances.
Return Eligibility
You may return most new, unopened items within 30 days of delivery for a full refund. To qualify for a return, items must be in their original condition, including all tags, packaging, and accessories.
Non-Returnable Items
Some items are not eligible for returns, including:
Customized or personalized items
Sale items (if specified)
Items marked as “Final Sale”
Products that have been used or altered
Steps to Initiate a Return
Contact Us: To initiate a return, please contact our customer service team at returns@trendyzonemall.com with your order number and details about the product you would like to return.
Receive Return Authorization: We will provide you with a Return Authorization Number and return instructions. Please do not send your item back without this authorization.
Pack Your Return: Securely package your item, including all original packaging and materials.
Ship the Item: Send the item to the address provided in our return instructions. You will be responsible for the return shipping costs unless the return is a result of our error (you received an incorrect or defective item, etc.).
Refunds
Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email. Please follow the same return process as mentioned above.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
Additional Information
Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
International Returns: Customers outside the U.S. are responsible for return shipping costs along with any customs duties or taxes.